Brilliant vision. Broken execution.
Fixable problem.

Let's Build It

You have smart people. Good ideas. Ambitious goals.

But projects that should take weeks drag into months. Your best people are drowning in urgency instead of doing strategic work. Leadership meetings feel like triage sessions.

This isn't a talent problem. It's not a motivation problem.

It's an infrastructure problem - and infrastructure is fixable.

I help you build the operational systems that turn strategy into results.

Not by importing someone else's playbook. Not by adding more tools or processes that sound good in theory but collapse under real-world pressure.

I diagnose what's actually broken, design systems that fit how your team works, and help you build frameworks you can sustain without me.

Whether you're scaling past startup scrappiness, navigating a leadership transition, or fixing systems that can't keep up with your ambitions—we will build the infrastructure that makes execution possible.

Build your infrastructure

  • “Shannon is a pleasure to work with - she brings perspective from a wide range of organizations and a strong understanding of how businesses actually operate. She pairs a relentlessly positive, ‘yes-and’ mindset with a pragmatic approach to building scalable, repeatable processes in a highly collaborative way.”

    —Spencer Koch, General Manager, Myosin Marketing

  • "Shannon’s impact shows up in two ways: in the problems that get resolved, and in the changes that continue to work after she’s gone. She’s effective at working across organizational boundaries and earning the trust needed to put practical, durable processes in place. Just as importantly, she invests in the people doing the work—especially managers—helping them develop the habit of regularly examining how the business is operating and where it can improve. When her engagement ends, teams aren’t dependent on her. They understand the systems, can adjust them as conditions change, and are better equipped to manage across functions. The value of her work extends well beyond the length of the engagement."

    —Jim McGowan, CTO, Halcyon

  • "Shannon is a brilliant operator able to translate long-term vision into actionable steps. She brings a systematic and sincere focus committed to the mission. Her tenacity is an asset to any team."

    —Maybelyn Rodríguez Laureano, Founder/Principal, MRL Strategies LLC

  • "Shannon is actually not entirely human, but a unicorn fairy princess that will turn your business from operational chaos into an actual gleaming pile of sapphires, diamonds, rubies and other precious gems with the touch of her four-leaf-clover infused starlight wand."

    —Daniel Eichholz, Founder, Strategist, Consultant, and Investor

  • "Shannon not only has a knack for solving problems, but also deeply cares about the team and the culture and success of the company. She has the ability to make tough but necessary calls and speak unpopular truths effectively to power when it makes sense for the business. Shannon is a leader any company would be fortunate to have guiding a team they want to be more efficient and engaged. She's also great to work with, and leaves departments better than she found them."

    —Jason Crystal, COO, Broughton Partners

Services

Most operations consultants show up with predetermined solutions. I don't work that way.

After a decade building operations in chaotic, high-growth environments, I've learned that sustainable systems aren't built on best practices from companies nothing like yours.

They’re built by:

Diagnosing what's actually broken - not what looks broken on the surface

Designing systems that fit your culture - not importing frameworks that worked somewhere else

Building infrastructure you can maintain - without needing a consultant forever

Each engagement is customized based on what you actually need - not what looks impressive in a proposal.

  • When new leadership steps in, clarity and alignment matter most.

  • For organizations outgrowing their current way of working.

  • A focused diagnostic for leaders who know something’s off but can’t see the full picture.

  • Because your reviews should tell you what's actually happening.

  • Because profit follows people and process.

  • Because you can't afford to keep winging it—with your tools or your AI strategy.

  • Great stories need continuity.

See how I can help